Regardless of whether a project manager has put a great plan in place, implemented a superb monitoring process, and wrapped everything in robust controls, things will still go wrong.
Some of these issues will be minor and can be addressed quickly and quietly within the project without outside assistance.
But others will be far more serious and often need people to drop everything and focus on them. These are called crises and will need special management.
In an article written for the Institute of Project Management I discuss this subject in much more detail.
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